SHIPPING & ORDER PROCESSING

ORDER PROCESSING

You will receive an automated email confirmation after your order has been submitted.  Please ensure that your email address has been entered correctly. If this is not received within 5 minutes, please check your junk/spam folder.

When your item is marked as shipped, you can expect delivery within 1-3 business days (within Australia). If your automated shipping notification is sent after 2PM AEST it will not be dispatched until the following business day.  Tracking details may need sometime to become active. Please check later in the afternoon for updated details.

SHIPPING

We offer free worldwide shipping for all orders over AUD $95.00.

A flat rate of AUD $10 for deliveries within Australia and AUD $20 for international deliveries will be applied at checkout for orders under $95.00.

We ship all orders from our base in Melbourne and can ship to virtually any address in the world. Orders within Australia are sent via StarTrack Express and international orders via DHL Express. We allow for a 2 to 7 business day delivery period once an order is placed. Please note that during sale periods and with a new collection launch, there may be some delays.

We use StarTrack and DHL as reputable shipping agencies and all items will be fully traceable once shipped.

Parcels within Australia will be marked authority to leave unless the shipping address is a unit or apartment block. If you require a signature upon delivery please contact online@misterzimi.com.

International shipments will require a signature upon delivery. If you wish to change this, please contact DHL directly (please note that we will not take responsibility for lost parcels).

Please note that we cannot ship or process orders on weekends or Public Holidays.

LOST/STOLEN PACKAGES

If your tracking information shows that your package was delivered, but you have not received it, please contact us at online@misterzimi.com and we will investigate this for you.  Please note that it can take a few days to resolve so please bear with us.

MODIFICATIONS/CANCELLATIONS OF YOUR ORDER

If you wish to modify your order after it has been submitted, please email online@misterzimi.com as soon as possible. We will make every effort to accommodate your request.

INCORRECT/DAMAGED ORDERS

If you have received an incorrect item or your item/s arrive damaged, please email us as soon as possible at online@misterzimi.com to let us know. We ask that you include in your email photos of the incorrect/damaged merchandise for our reference along with a photo of the packing slip if possible.

We will take responsibility for the shipping costs of returning incorrect or damaged items.

PAYMENT METHODS

Mister Zimi accepts the following payment methods: 

  • Credit cards: Visa, MasterCard, American Express
  • PayPal
  • AfterPay
  • Credit note
  • Gift cards purchased from Mister Zimi

Mister Zimi does not accept cheques, cash, money orders, or orders taken over the phone. Only one method of payment can be accepted per order, with the exception of credit notes and gift cards.

AFTER PAY T&C’s

AfterPay allows you to complete (and receive!) your purchase now and make equal fortnightly payments directly to AfterPay.

Purchases can be made using AfterPay for values up to $1,200.

AfterPay customers must; be over 18 years of age, have an Australian residential address and have a debit or credit card.

For more information on AfterPay please visit www.afterpay.com.au/terms