CUSTOMER SERVICE HOURS

Monday – Friday: 9am - 5pm AEST
General  & Order enquires: online@misterzimi.com
Returns & Exchanges: returns@misterzimi.com
Phone: 03 9576 2645

Customer Service at Mister Zimi is generally email based. Please allow up to 1 business day for your email to be addressed, during launch and sale times it may take us around 2 business days to get back to you.

We are not available on the weekends or Public Holidays

SHIPPING & ORDER PROCESSING

ORDER PROCESSING

You will receive an automated email confirmation after your order has been submitted.  Please ensure that your email address has been entered correctly. If this is not received within 5 minutes, please check your junk/spam folder.

When your item is marked as shipped, you can expect delivery within 1-3 business days (within Australia). If your automated shipping notification is sent after 2PM AEST it will not be dispatched until the following business day.  Tracking details may need sometime to become active. Please check later in the afternoon for updated details.

SHIPPING

We offer free worldwide shipping for all orders over AUD $95.00.

A flat rate of AUD $10 for deliveries within Australia and AUD $20 for international deliveries will be applied at checkout for orders under $95.00.

We ship all orders from our base in Melbourne and can ship to virtually any address in the world. Orders within Australia are sent via StarTrack Express and international orders via DHL Express. We allow for a 2 to 7 business day delivery period once an order is placed. Please note that during sale periods and with a new collection launch, there may be some delays.

We use StarTrack and DHL as reputable shipping agencies and all items will be fully traceable once shipped.

Parcels within Australia will be marked authority to leave unless the shipping address is a unit or apartment block. If you require a signature upon delivery please contact online@misterzimi.com.

International shipments will require a signature upon delivery. If you wish to change this, please contact DHL directly (please note that we will not take responsibility for lost parcels).

Please note that we cannot ship or process orders on weekends or Public Holidays.

LOST/STOLEN PACKAGES

If your tracking information shows that your package was delivered, but you have not received it, please contact us at online@misterzimi.com and we will investigate this for you.  Please note that it can take a few days to resolve so please bear with us.

MODIFICATIONS/CANCELLATIONS OF YOUR ORDER

If you wish to modify your order after it has been submitted, please email online@misterzimi.com as soon as possible. We will make every effort to accommodate your request.

INCORRECT/DAMAGED ORDERS

If you have received an incorrect item or your item/s arrive damaged, please email us as soon as possible at online@misterzimi.com to let us know. We ask that you include in your email photos of the incorrect/damaged merchandise for our reference along with a photo of the packing slip if possible.

We will take responsibility for the shipping costs of returning incorrect or damaged items.

PAYMENT METHODS

Mister Zimi accepts the following payment methods: 

  • Credit cards: Visa, MasterCard, American Express
  • PayPal
  • AfterPay
  • Credit note
  • Gift cards purchased from Mister Zimi

Mister Zimi does not accept cheques, cash, money orders, or orders taken over the phone. Only one method of payment can be accepted per order, with the exception of credit notes and gift cards.

AFTER PAY T&C’s

AfterPay allows you to complete (and receive!) your purchase now and make equal fortnightly payments directly to AfterPay.

Purchases can be made using AfterPay for values up to $1,200.

AfterPay customers must; be over 18 years of age, have an Australian residential address and have a debit or credit card.

For more information on AfterPay please visit www.afterpay.com.au/terms

IMPORTATION COSTS

You should be aware that all countries have different laws regarding the importation of certain products and any orders designated for shipment to countries outside of Australia may be subject to import fees of which we have no control and are unable to provide estimates of as they differ widely from country to country.

We do not take any responsibility for the payment of import fees, taxes or other associated import costs.  These costs are the responsibility of the recipient.

Understanding the import restrictions and the payment of any associated costs in your local area is considered the responsibility of the purchaser. We recommend you contact your local Customs office for current charges before placing your order or visiting a duty calculation website such as www.dutycalculator.com.

Most countries have a value threshold on imports before they start charging duty, for example the Australian Government charges duty, GST and various administration fees on all imports valued over AUD$1,000.

Below are some value thresholds for other destinations.  Please note that these values are provided in US dollars and were valid as of May 2015.  These values are always subject to change and should be checked before placing an order:

  • USA: US$ 800
  • UK & Europe: US$ 30
  • NZ: US$ 280
  • Singapore: US$ 240

If we believe your order may be subject to possible duties and taxes, we will do our best to contact you via email prior to shipping to confirm you can accept any duties and taxes charges upon arrival.

RETURNS

We want you to be happy with your purchase, if for some reason your purchase is not quite right, we’ll happily provide a refund back to your original method of payment or process an exchange for any other item (subject to availability) provided the conditions;

  • Your item/s are returned within 10 working days of receiving your order
  • Item/s are returned in original condition (unworn and unwashed, in new condition with all tags attached)
  • Swimwear items require attached hygiene protector strip
  • Accompanied with proof of purchase
  • Return authorisation has been approved via email
  • Your return is accompanied by a return form (sent with your original order) – this form can be downloaded here
  • We do not accept returns or exchanges on sale items unless faulty

You will be required to email returns@misterzimi.com prior to sending your item/s back for a Returns Authorisation.

All online orders must be returned to the online store for refund or exchange.

Mister Zimi reserves the right to deny a return if the merchandise does not meet the conditions above.

HOW TO RETURN OR EXCHANGE

  1. Contact us at returns@misterzimi.com to authorise your return.
  2. Complete the return form that has been sent with your order.
  3. Send the return form, your original order and your proof of purchase back to us.

MISTER ZIMI RETURNS
PO BOX 214
MALVERN VIC 3144
AUSTRALIA
PH: 03 9675 2645

Please ensure you use a protective bag and a registered/traceable form of postage as Mister Zimi will not be responsible for goods that are damaged or lost on return.

If you require your exchange to be processed quickly or your preferred item is low in stock we recommend purchasing the print/style/size you require ASAP and send back your unsuitable item for a refund to avoid disappointment,

Please note we are unable to hold items for online exchanges.

Once we receive your returned item/s we will either;

  • Process a refund back to your original method of payment
  • Place an exchange order for the item/s you are after (subject to availability)

If your exchange order is greater than your returned item we will email you a link to complete payment for the balance.

If your exchange order is less than your returned item, a refund will be processed for the difference back to your original method of payment.

If we find that the replacement item/s you are after are no longer in stock when your return is received, we do apologise! We will process a refund and hopefully you can find something else from the collection that you love!!

*We aim to process all returns within 5 working days of receipt however, during busy periods it may take  up to 7 working days*

Please note:

  • Refunds to credit/debit cards can take 3-5 business days to appear on your bank statement, dependent on your banks practices
  • PayPal refunds will be deposited back to the original PayPal account and an email notification will be sent as confirmation
  • If you have paid via AfterPay, we will cancel any future installments owing and AftePay will then refund any installments already paid.  This can take 3-5 working days to be processed

TERMS AND CONDITIONS

Please review the basic rules that govern the use of and purchase of our products.

Website, Instagram and Facebook use:
Use of www.misterzimi.com constitutes acceptance of these terms and conditions. Mister Zimi may make changes to the information on our website and social media sites or to services described therein, at any time and without notice. Mister Zimi may change, move, delete or add to the site frequently.

Use restrictions:
All trademarks, service marks, trade names and photography are the property of Mister Zimi. No use of these may be made without the prior written consent of Mister Zimi. The products, logos, designs, advertisements and photographic images described or displayed are the intellectual property of Mister Zimi and may not be used without permission. Our website and social media sites as a whole are protected by copyright and trade dress, all worldwide rights, titles and interests are owned by Mister Zimi. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this sites. Mister Zimi garments can only be purchased for personal use and may not be resold or hired out for commercial use without the express written consent of Mister Zimi Pty Ltd. Any violation of this may result in legal action.

Communications and submissions:
All communications, comments, feedback, suggestions, ideas or other submissions offered to Mister Zimi shall be and remain the property of Mister Zimi. In turn, Mister Zimi shall be free to use the content of such communications (including ideas, inventions, concepts, techniques) for any purpose including development and/or marketing of goods and services. By participating in surveys, contests or promotions of this site or but requesting promotional information or updates, you hereby agree that Mister Zimi may use information about you for marketing, product development or promotional purposes and is under no obligation to pay the user any compensation for any submissions.

Products:
Products seen on Mister Zimi have limited availability and are subject to supply. Descriptions, specifications, colours and pricing are subject to change at any time and without any notice. Prices displayed on the site are quoted in Australian Dollars (AUD).

Links:
Mister Zimi may provide links or references to other sites, but is not responsible for the content of such other sites and shall not be liable for any damages or injury arising from that content.

Disclaimer:
By your use of this site, you acknowledge that use of this site is at your sole risk. That you assume full necessary servicing or repairs of any equipment you use in connection with your use of this site and that Mister Zimi shall not be liable for any damages of any kind related to your use of this site.

Limitation of liability:
Mister Zimi shall not be liable for any damages of injury resulting from your access to, or inability to access this site, or from your reliance on any information contained in this site.

Miscellaneous:
This site and its contents are displayed solely for the purpose of promoting Mister Zimi and its products and services. This site is controlled and operated by Mister Zimi Pty Ltd. Mister Zimi reserves the right to make changes to the information in the site or services described therein, at any time without notice.

Duration:
You may terminate this agreement at any time. Mister Zimi may terminate this agreement at any time without notice and deny you access to the site if you fail to comply with the provisions of this agreement.

We reserve the right:

  • to cancel any order, at which time, we will immediately notify this action by email or phone, using the email address or number/s provided. We will refund the monies paid using the original method received.
  • that all orders are subject to availability of stock
  • to take reasonable steps to verify that the order and credit details are bona fide